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Delivery Info

 
Our products are hand made in England. We made all our products exclusively by hand and in small batches to ensure freshness and quality, so please allow us 2-3 working days to prepare your orders.
We aim to deliver your order as soon as possible
 

For any questions, please don’t hesitate to contact us.


 

Submit an order
1- When you submit an order, please make sure you reviewed all detailed description and usage for each product, make sure you write your shipping address, name, email and contact number carefully, after you finished all your shopping please go to your cart and review, then you can proceed to checkout.
2- If you don't use Zip/Postal Code in your country, just write 0000
3- You can send/ship your order to your billing address or to different address.
4- Choose your shipping method from the options available for each country and region.
5- Pay using your debit card or credit card (all cards available).
6- Submit your order.
7- You should receive an immediate email to confirm your order number.
8- Within 48hrs you will get another email to confirm your delivery date and your tracking number.

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Our Carriers
We only ship via courier and depending on your location you will receive your order via Royal Mail within UK, Parcel Force, TNT for international.

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Shipping Address
Your parcel can only be delivered to the shipping address that you have registered on your account and can not be left elsewhere as a signature is required on delivery. Should our carrier be unable to deliver your parcel because nobody was at your shipping address to sign for it, they will make a second attempt. Please track your parcel so you are aware when it is likely to be out for delivery. If the second delivery attempt also fails then, depending on the carrier, they will leave you a note or contact you by telephone. If they are unsuccessful in contacting you then your parcel will be delivered to one of their parcel shops from where you will need to collect it. Our carrier will always do their best and make every effort to ensure that you receive your parcel. However if they are unsuccessful in making contact with you and you do not collect your parcel from their parcel shop within two weeks then it will be returned to us.

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Dispatch
Please allow up to 3 working days for our warehouse to process your order as the warehouse is closed on weekends. When your order has been shipped, our Dispatch Department will alert you by email and the following day you will receive your tracking number.

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Tracking
Please be sure to track your parcel so that you are aware when it is likely to arrive. At times you may find that the carriers tracking system does not update correctly, generally this is due to a malfunction in their system and doesn't necessarily mean that your parcel is not on the move. However, if you are at all concerned about your tracking, please do not hesitate to email our Dispatch Department who will contact our carriers to find out if there are any exceptions with your parcel.

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Shipping to UK
Please note: The indicated transit times below are calculated from the date your order is dispatched not from the date you place your order.

Royal Mail UK Confirmed:  (5 - 7 Working Days) Tracked & signature on delivery
Royal Mail Express:             (3 - 5 Working Days) Tracked & signature on delivery

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Shipping to Europe
Please note: The indicated transit times below are calculated from the date your order is dispatched not from the date you place your order.

Royal Mail UK Confirmed:  (5 - 7 Working Days) Tracked & signature on delivery
Royal Mail Express:             (3 - 5 Working Days) Tracked & signature on delivery

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Shipping to rest of The World
We do ship worldwide and if you are located outside the EU we will still ship to you.
All shipping addresses can be checked out online and get quote price for shipping.
Please note: The indicated transit times below are calculated from the date your order is dispatched not from the date you place your order.

Royal Mail UK Confirmed:  (5 - 7 Working Days) Tracked & signature on delivery
Royal Mail Express:             (3 - 5 Working Days) Tracked & signature on delivery

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Customs Clearance For Orders Outside The EU
The customs in your country may charge import duty and local tax on your order.
AmrDor is not responsible for any duties or taxes that may be charged on international orders.

Depending on the country of destination, international orders can sometimes be delayed clearing customs and although we understand this can sometimes be frustrating, any delay is beyond our control.

Our dispatch department is very experienced in handling international orders and will work with the customs in your country to have your consignment cleared. If however your consignment is refused clearance for any reason, it will be returned to us and if it is received undamaged we will refund you the full product cost of your order.  We are unable to refund shipping costs as our carrier charges us for returns.


For further assistance, please contact us.

 

 

 

Warm Regards

AmrDor
Rise & Shine